At Multinet, we are committed to providing our customers with top-notch hosting and cloud services. However, we understand that there may be situations where you need to request a refund or return a product or service. This Refund and Returns Policy outlines the terms and conditions governing such requests. Please read this policy carefully to understand our processes and procedures.

1. Refund Policy

1.1 Money-Back Guarantee: We offer a 90-day money-back guarantee on select hosting and cloud services. This guarantee is applicable only to new customers and is subject to the terms and conditions specified in your service agreement.

1.2 Eligibility: To be eligible for a refund, your request must meet the following criteria:

• The request is made within the specified money-back guarantee period.
• The service or product is canceled as per the prescribed cancellation process.
• There is no breach of our Terms of Service or Acceptable Use Policy by the customer.

1.3 Exclusions: The following are excluded from our money-back guarantee:

• Domain registration or transfer fees.
• Additional services, add-ons, and third-party products are not covered under the guarantee.

1.4 Refund Process: To request a refund, don’t hesitate to get in touch with our customer support team. You must provide your account details and the reason for your refund request. We will review and process your request within 90 business days. Once approved, your refund will be issued through the original payment method.

2. Returns Policy

2.1 Eligibility: Our returns policy applies to physical hardware or equipment purchased from Multinet and is subject to the following conditions:

• The product is returned within 90 days of the purchase date.
• The product is in its original, unaltered condition.
• All accessories, manuals, and packaging are included.
• The customer must obtain a Return Merchandise Authorization (RMA) number by contacting our customer support team.

2.2 Restocking Fee: A restocking fee may be applied to returns at our discretion. The restocking fee will be communicated to you during the RMA issuance.

2.3 Return Process: To initiate a return, please contact our customer support team to obtain an RMA number and instructions for returning the product. Once the product is received and inspected, the refund will be processed within 7 business days through the original payment method, minus any applicable restocking fees.

3. Support and Assistance

If you have any questions or require assistance with a refund or return, please do not hesitate to contact our customer support team. We are here to help and guide you through the process.

4. Policy Updates

We reserve the right to modify or update this Refund and Returns Policy at any time. Please check this page periodically for any changes. Your continued use of our services constitutes acceptance of the updated policy.

By using Multinet hosting and cloud services, you agree to abide by this Refund and Returns Policy. If you do not agree with any part of this policy, please refrain from using our services.